he following subjects are trained using systemic models, practical exercises, simulated conversations, and case studies from your company:
Preparing a customer visit
Becoming familiar with various kinds of people (without making judgements). What is my own personality-type? How do I come across to other people? What is the typology of my customers? What do they expect from me? What are the various patterns? How can they complement each other? What kind of experience does my customer wish for or what should he get? What kind of impressions should the visit make? What should never ever happen?
Demeanour in customer contact
A good first impression creates a positive prevailing mood. What are the components of the first impression? how do clothing and body-language work?
The art of an open-minded conversation – without using platitudes – is a great, if not necessary introduction to important negotiations.
Attitude as a host
What does it mean to receive a customer at your company? How do you develop an honest and welcoming attitude as a host?
Your staff will learn how to expertly steer challenging conversational situations and meet customer expectations in a solution-oriented way without losing track of their own targets and limits.
Recognise differences and similarities and handle them professionally: What must be paid special attention to in the various countries of customers? How are customs different – totally obviously or indeed very subtly? National etiquette – the dos and don’ts in international cooperation.
Representing the company purposefully. Taking responsibility and doing justice to the interests of the product, of the own company and of the customer.